FAQs

●  How long does order take to be delivered inside Egypt?

It takes from 4-6 working days

●  Do you ship internationally?

Yes, we do. We ship to multiple countries around the world.

●  In case of international order, how do I pay?

Payment is completed through a bank transfer, upon order confirmation, details will be assorted.

●  What’s your exchange and refund policy?

EXCHANGES & RETURNS
Our Guarantee

Return or exchange within 14 days from the delivered date.

Request:

Items received within 14 days from the delivered date.
Items received unused, undamaged and in original package.
Return shipping fee is paid by the buyer.

Exchange and/or returns conditions

If customers are not satisfied with the item they have received, ANTOUSHKA will allow them to exchange the item for another size within a Fourteen (14) day period, counting from the date of reception, provided that the item has not been used or damaged. Consequently, ANTOUSHKA cannot accept exchanges or returns of used or damaged items (except in the case of flaws).

It is not possible to change one model for another: it is only possible to exchange it for a different size. To exchange one item for another, you must follow the refund procedure and make a new purchase.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.

●  What are payment options available?

You can either pay cash upon delivery or through bank transfer.

●  How do I know my size in RTW items?

You can check out the size chart provided under each item from our latest RTW collection to ensure that you choose the correct size.